New Customer Contracts
SOFTWARE SUPPORT TYPE SUBJECT TO AGREEMENT
(Select ONE only)
Gold Support – Telephone/E-Mail, Remote Access, On-site and Upgrade support.
Comprehensive support package with 72 hour guaranteed response time. 7 days a week. Calls assigned by ticket method with priority given to idle systems. On-site included for 25 callouts, whereafter a £50.00+VAT flat charge is logged. Yearly fee £1300+VAT per System
Silver Support – Telephone/E-Mail, Remote Access and Upgrade support.
Support package with 72 hour response time. 7 days a week. Optional On-site support provided at the rate of £50.00+VAT per callout. Yearly fee £750.00+VAT per System (Excl. free Call-out)
Bronze Support – Telephone support only.
Basic support package 72 hour response time. 5 days a week (Mon-Fri). Calls assigned by ticket method with priority given to idle systems. On-site included for 25 callouts, whereafter a £50.00+VAT flat charge is logged. Subsequent yearly fee £400.00+VAT per System
No Renewal – For users who do not wish an extended warranty.
HARDWARE SUPPORT TYPE SUBJECT TO AGREEMENT
(Select ONE only)
Gold Support – Telephone/E-Mail, Remote Access, On-site and Upgrade support.
Comprehensive support package with 72 hour guaranteed response time. 7 days a week. Calls assigned by ticket method with priority given to idle systems. On-site included for 25 callouts, whereafter a £50.00+VAT flat charge is logged. Yearly fee £1300+VAT per System
Silver Support – Telephone/E-Mail, Remote Access and Upgrade support.
Support package with 72 hour response time. 7 days a week. Optional On-site support provided at the rate of £50.00+VAT per callout. Yearly fee £750.00+VAT per System (Excl. free Call-out)
Bronze Support – Telephone support only.
Basic support package 72 hour response time. 5 days a week (Mon-Fri). Calls assigned by ticket method with priority given to idle systems. On-site included for 25 callouts, whereafter a £50.00+VAT flat charge is logged. Subsequent yearly fee £400.00+VAT per System
No Renewal – For users who do not wish an extended warranty.
New Customer
Software Support Only
SOFTWARE SUPPORT TYPE SUBJECT TO AGREEMENT
(Select ONE only)
Gold Support – Telephone/E-Mail, Remote Access, On-site and Upgrade support.
Comprehensive support package with 72 hour guaranteed response time. 7 days a week. Calls assigned by ticket method with priority given to idle systems. On-site included for 25 callouts, whereafter a £50.00+VAT flat charge is logged. Yearly fee £1300+VAT per System
Silver Support – Telephone/E-Mail, Remote Access and Upgrade support.
Support package with 72 hour response time. 7 days a week. Optional On-site support provided at the rate of £50.00+VAT per callout. Yearly fee £750.00+VAT per System (Excl. free Call-out)
Bronze Support – Telephone support only.
Basic support package 72 hour response time. 5 days a week (Mon-Fri). Optional On-site provided at the rate of £75.00+VAT per callout. Optional Remote Access provided at £10.00+VAT plus 50p per minute. Subsequent yearly fee £400.00+VAT per System (Excl. free Call-out)
No Renewal – For users who do not wish an extended warranty.
Existing Customer Contracts
SOFTWARE SUPPORT TYPE SUBJECT TO AGREEMENT
(Select ONE only)
Gold Support – Telephone/E-Mail, Remote Access, On-site and Upgrade support.
Comprehensive support package with 72 hour guaranteed response time. 7 days a week. Calls assigned by ticket method with priority given to idle systems. On-site included for 25 callouts, whereafter a £50.00+VAT flat charge is logged. Yearly fee £1300+VAT per System
Silver Support – Telephone/E-Mail, Remote Access and Upgrade support.
Support package with 72 hour response time. 7 days a week. Optional On-site support provided at the rate of £50.00+VAT per callout. Yearly fee £750.00+VAT per System (Excl. free Call-out)
Bronze Support – Telephone support only.
Basic support package 72 hour response time. 5 days a week (Mon-Fri). Optional On-site provided at the rate of £75.00+VAT per callout. Optional Remote Access provided at £10.00+VAT plus 50p per minute. Subsequent yearly fee £400.00+VAT per System (Excl. free Call-out)
No Renewal – For users who do not wish an extended warranty.
HARDWARE SUPPORT TYPE SUBJECT TO AGREEMENT
(Select ONE only)
Hardware Support – Telephone and On-Site support.
Fixed support package 72 hour response time. 5 days a week. Calls assigned by ticket method with priority given to idle systems. On-site included for 25 callouts per year, whereafter a £50.00+VAT flat charge is logged. Weekly fee £15+VAT per System
No Renewal – For users who do not wish an extended warranty.
INTELISOFT and CUSTOMER agree that the terms and conditions as set out on the following pages of this Agreement are made a part hereof.
CUSTOMER, by signing this Agreement, acknowledges that he has read said terms and is subject to same.
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